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Complaints, Counseling Sessions, and Inquiries and Civil Applications by Year

(Unit: Number of cases)

Complaints, Counseling Sessions, and Inquiries and Civil Applications by Year
Year Complaints Counseling Inquiries and Civil Applications Total
Total 132,185 368,924 471,968 973,077
2018 9,280 32,278 45,968 87,526
2017 12,329 36,369 42,938 91,636
2016 10,647 31,616 38,020 80,281
2015 10,695 32,030 37,961 80,686
2014 10,923 34,547 36,623 82,093
2013 10,056 35,508 36,670 82,234

The total figure is the number of cases accepted from November 2001 to December 31, 2018
(counseling included face-to-face complaints)

Complaints by Type

(Unit: number of cases, %)

Complaints by Type
Month Total % Civil Right
Violation
% Discrimination % Others %
Cumulative total 140,656 100.0 108,190 76.9 30,128 21.4 2,318 1.6
APRIL 2020 1 100.0 0 0.0 1 100.0 0 0.0

(Unit: Number of cases)

Complaints by Type
Year Total % Civil Right
Violation
% Discrimination % Others %
Total 132,185 100 101,147 76.5 28,748 21.7 2,290 1.7
2018 9,280 100 7,070 76.2 2,185 23.5 25 0.3
2017 12,329 100 9,144 74.2 3,152 25.6 33 0.3
2016 10,647 100 8,161 76.7 2,432 22.8 54 0.5
2015 10,695 100 8,499 79.5 2,188 20.5 8 0.1
2014 10,923 100 8,708 79.7 2,197 20.1 18 0.2
2013 10,056 100 7,457 74.2 2,496 24.8 103 1.0

Counseling Sessions by Type

(Unit: number of cases, %)

Counseling Sessions by Type
Month Total % Civil Right
Violation
% Discrimination % Others %
Cumulative total 260,830 100.0 99,046 38.0 22,199 8.5 139,489 53.5
MAY 2017 2,853 100.0 1,065 37.3 227 8.0 1,465 51.3

(Unit: Number of cases

Counseling Sessions by Type
Year Total % Civil Right
Violation
% Discrimination % Others % Cases closed in Face-to-Face complaints %
Total 368,924 100 143,304 38.8 32,026 8.7 166,768 45.2 26,826 7.3
2018 32,278 100 12,970 40.2 2,772 8.6 15,365 47.6 1,171 3.6
2017 36,369 100 14,738 40.5 3,235 8.9 17,095 47.0 1,301 3.6
2016 31,616 100 14,421 45.6 2,530 8.0 13,661 43.2 1,004 3.2
2015 32,030 100 14,083 44.0 2,660 8.3 14,130 44.1 1,157 3.6
2014 34,547 100 13,859 40.1 2,974 8.6 16,531 47.9 1,183 3.4
2013 35,508 100 13,787 38.8 2,978 8.4 17,421 49.1 1,322 3.7

Statistics of complaints handled

(Unit: number of cases, %)

Complaints Processing Status
Total(%) Civil Right Violation Discrimination Others
Total 129,093 99,365 27,442 2,286
Cases Affirmed Resolution during Preliminary investigation 2 2 0 0
Investigation request 41 35 6 0
Recommendation of Settlement 5 5 0 0
Mediation 71 15 56 0
Recommendation 4,162 2,436 1,704 22
Indictment 122 110 12 0
Recommendation of Disciplinary Actions 140 113 27 0
Legal Aid Request 19 19 0 0
Emergency Relief 11 10 1 0
Settlement 2,537 1,795 737 5
Cases Denied Found inadmissible 81,499 63,078 16,337 2,084
Transferred 1,538 1,386 137 15
Dismissed 38,172 29,821 8,265 86
Investigation suspended 774 540 160 74
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